Upjau FAQs – Your Guide to Orders, Delivery & Plant Care

Depending on the item(s) you purchase on Upjau.in and the location to which the item(s) will be delivered, different shipping partners are available with us. We choose the best and fastest shipping partner post you place the order.

No. We are currently shipping to Pan India only.

Tracking your order is simple and easy to do. You can just click on this link: /track-order/. Otherwise you can find the Track Order option in the menu bar and in the footer as well.

Once dispatched, customers will receive the same tracking link to monitor the progress of the shipment based on the latest updates provided by the shipping provider. You can also log in to your Upjau account and find all your order information. Incase of any tracking related query please email [email protected] (Customer Support is available Monday to Saturday, between 10 am and 5 pm).

Here at Upjau, we take pride and strive to make sure all packages are delivered in a timely manner. Once an order is placed, it generally takes 2 to 7 days from the date it is shipped by the seller to reach the buyer's address.

Yes you can, you just need to connect with our customer care team for the correction within 24 hours of placing the order. Email: [email protected] (Customer Support is available Monday to Saturday, between 10 am and 5 pm).

*Once the order is in 'Ready to Ship' status, any updates or corrections to the address or mobile number will not be accepted. We highly recommend double-checking all details at the time of checkout.

Happy Planting! 🌱🙂

We gladly accept UPI, Visa, MasterCard and you will find many other options to choose from at the time of checkout. Unfortunately, we cannot accept COD orders and all orders must be paid online.

Currently, we offer free shipping/delivery for orders above INR 399. For orders below INR 400, a nominal shipping cost of INR 75 is applicable.

Refund Policy

We do not provide refunds under normal circumstances. All orders, once placed, are final and non-refundable.

However, we're here to assist you if your order arrives damaged or if any item is missing. To ensure a smooth resolution, please follow the steps below:

How to File a Claim

• Record an Unboxing Video
• Begin recording before opening the package.
• Slowly show the full contents of the box and the condition of each item.
• Refer to this example video for proper recording technique: https://youtube.com/shorts/W_I6I_9y73M

• Submit the Video and Claim Form
• Fill out the claim form and upload your unboxing video within 24 hours of delivery: https://forms.gle/rGyLq8y8YbFsBJ6x8
• Our team will review your submission and assist you as quickly as possible.

Please Note: Claims without a proper unboxing video will not be accepted. Refunds are only applicable in cases of damaged or missing items approved by our team.

Late or Missing Refunds

• If you haven't received a refund yet, please check your bank account.
• Then contact your bank/credit card company, as it may take some time for the refund to be officially processed.

Return Policy

• We do not accept returns or exchanges of any kind.
• All sales are final, and return requests will not be entertained, regardless of the reason.

Cancellation Policy

We do not accept cancellations once an order has been placed. All orders, regardless of their status, are considered final and will be processed and shipped accordingly.

If you no longer want the order, contact [email protected] promptly. If the order has not yet been shipped, we will ensure it is not dispatched. This does not qualify for a refund.

Exchange Policy

We do not accept any exchanges in any condition.

1. Press the Add to Cart button for the products you like.
2. The Cart page will slide in from the right. Once you checked all the products and their quantity you wish to buy, please click on Checkout.
3. On the Checkout page, please fill in your necessary details such as Name, Contact number, Email ID, and Address. Then, choose from the different payment options to proceed with your preferred option.
4. After making the payment, you will receive necessary details for tracking the products.

We do not accept any exchanges in any condition. For more details, please check our Refund and Cancellation Policy.

Please don't hesitate to email [email protected]. Customer Support is available Monday to Saturday, between 10 am and 5 pm. Our team will get back to you within 24-36 working hours.

Oh, you don't have to worry at all. We shot most of the images used on our website at our nursery. For better transparency, on each and every product page, we've included plant images in pots, seed images, and bulb images in hand to give you a fair idea of the approximate size and shape of the product you'll receive. However, please note that all the images are for reference purposes only. The actual product may vary in shape or appearance based on climate, age, height, etc.

Please feel free to order; we aim to ship the healthiest and most beautiful plants to you.

We provide the highest quality of Bulbs and Seeds to you. Since these are natural/live products there are certain conditions to be considered.

• Seeds: All seeds have a germination rate, which is mentioned in the Description of each seed product page. The germination rate gives you an approximate idea of how many seeds have the potential to sprout or germinate. Germination also depends on how you sow it, climate conditions, and soil mix.
• Bulbs: Since bulbs are also live products, their success depends heavily on how you plant them, climate conditions, and soil mix.

Due to these conditions, we are unable to offer any refunds if the Seeds or Bulbs do not germinate or sprout. However, please be assured that we will ship you the highest quality product.

We strive to deliver the best products, but as these are natural items, certain factors may not be within our control. There's approximately a 20% chance that the plant, bulb and seed may sprout a color different or variety from what is shown or described on the product page. Unfortunately, due to different conditions (how you plant them, climate conditions, soil mix and other factors), we are unable to offer refunds or exchanges. However, rest assured that we will ship you the highest quality product.